We understand that sometimes your travel plans change. We do not charge a change or cancel fee. However, this property (The Portman Ritz-Carlton, Shanghai) imposes the following penalty to its customers that we are required to pass on:Cancellations or changes made after 11:59 AM ((GMT-04:00)) on May ,18. 2024 are subject to a 1 Night Room & Tax penalty. If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the property of up to 100% of the booking value.
This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a deadbolt lock
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Know Before You Go
- One child stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- A car is recommended for transportation to and from this property.
- Parking height restrictions apply.
Fees
- Fee for full breakfast: approximately CNY 288 for adults and CNY 144 for children
- Self parking fee: CNY 120 per night
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: CNY 408.1 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Mandatory Fees and Taxes
You'll be asked to pay the following charges at the property:
- Cash deposit: CNY 5000
- A damage deposit of CNY 1000 will be collected before check-in.
We have included all charges provided to us by the property.
Renovations and Closures
The following facilities or services will be unavailable from January 7 2024 to May 20 2024 (dates subject to change):
The following facilities will be closed during the winter:
- One of the swimming pools
The property will be renovating from April 25 2024 to June 30 2024 (completion date subject to change). The following areas are affected:
During renovations, the hotel will make every effort to minimize noise and disturbance.
