We understand that sometimes your travel plans change. We do not charge a change or cancel fee. However, this property (Novotel Madrid Campo de las Naciones) imposes the following penalty to its customers that we are required to pass on:Cancellations or changes made after 05:59 PM ((GMT-04:00)) on May ,5. 2024 are subject to a 1 Night Room & Tax penalty. If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the property of up to 100% of the booking value.
Front desk staff will greet guests on arrival.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- This property uses solar energy, plus eco-friendly cleaning products
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Know Before You Go
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- The seasonal pool will be open from June 12 to September 15.
- Pool access available from noon to 9:00 PM.
- Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Fees
- Fee for buffet breakfast: approximately EUR 19.70 per person
- Self parking fee: EUR 23 per day
- Pet fee: EUR 21 per pet, per day
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Housekeeping is available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Renovations and Closures
The following facilities are closed seasonally each year. They will be closed from September 16 to May 16:
Your contract is with Travelscape LLC
Contact details:
5000 W. Kearney Street, Springfield, 65803, US
+1-866-257-8493 , support@chat.travelnow.com
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
The right of withdrawal under European consumer law does not apply when you book accommodation. Supplier cancellation policy will apply