We understand that sometimes your travel plans change. We do not charge a change or cancel fee. However, this property (Ohtel Wellington) imposes the following penalty to its customers that we are required to pass on:Cancellations or changes made after 07:59 AM ((GMT-04:00)) on Apr ,23. 2024 are subject to a 1 Night Room & Tax penalty. If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the property of up to 100% of the booking value.
The front desk is open daily from 7:00 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 2 weeks before arrival with check-in instructions and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts major credit cards, debit cards, and cash
- Cashless transactions are available
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Know Before You Go
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Fees
- Fee for local cuisine breakfast: approximately NZD 24.50 per person
- Pet fee: NZD 25 per pet, per night
- Service animals are exempt from fees
- Late check-out fee: NZD 30
- Housekeeping is available for an additional fee and varies based on length of stay and unit size
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Renovations and Closures
The following facilities are closed on Christmas Day:
- Bar/lounge
- Dining venue(s)
You will be charged immediately for the full amount of the reservation when you book this hotel.
This hotel can be booked only with smart Wallet